SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels.
Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more,
SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.
The SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:
- A support ticket system
- Online community
- Live chat software
- Knowledge base software
- A self-service helpdesk portal
- A fully integrated SIP-compliant softphone
- Call logging and VoIP
- Who's On visitor monitoring
- A task management system
- Time logging
- Multiple brand support
- Customer satisfaction surveys
- Helpdesk reporting and analytics
- Single Sign-On (SSO)
Published: January 14, 2015 at 10:43 AM